Return Policy
We are committed to providing the best service and ensuring customer satisfaction. If you are not satisfied with your purchase, here is our store's return policy:
📦 Returnable Items
1. Items that were sent incorrectly or have manufacturing defects.
2. Items that have not been used and are still in their original condition (with complete packaging).
3. You must include an unboxing video as proof. Without an unboxing video, your return request will not be processed.
4. Return requests must be made within 7 days of receiving the item.
🚫 Non-Returnable Items
1. Used items or items damaged due to misuse.
2. Items with labels or seals that have been opened.
3. Promotional or discounted products (except for defective items).
Privacy Policy
At Glooeye, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or services.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, shipping/billing address, and payment details.
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Technical Data: IP address, browser type, device information, and browsing activity on our website.
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Transaction Data: Records of purchases and order history.
2. How We Use Your Information
Your information may be used to:
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Process and fulfill your orders.
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Provide customer support and respond to inquiries.
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Send updates, promotions, or offers (with your consent).
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Improve our website, services, and overall customer experience.
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Comply with legal obligations.
3. How We Protect Your Information
We implement strict administrative, technical, and security measures to safeguard your personal information against unauthorized access, use, or disclosure.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. Information may only be shared with:
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Logistics partners (for order delivery).
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Payment providers (for secure transaction processing).
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Legal authorities (when required by law).
5. Your Rights
You have the right to:
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Access, update, or delete your personal data.
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Opt out of promotional communications at any time.
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Request information on how your data is being used.
6. Cookies & Tracking
Our website may use cookies to enhance user experience and analyze website performance. You can manage cookie settings through your browser preferences.
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